At ZuriBox, your satisfaction is our priority. While we work closely with verified manufacturers and wholesalers to ensure product quality, we understand that there may be situations where a return is necessary.
- Items must be returned within 7 days of delivery.
- Products must be unused, in their original packaging, and in the condition received.
- Returns are only accepted for items that are damaged, defective, incorrect, or significantly not as described.
Eligibility for Return
- Contact ZuriBox Customer Support via email or WhatsApp within 7 days of receiving your order.
- Provide your order number, product details, and reason for return.
- Our team will guide you through the return process, including how to return the product to the seller.
How to Request a Return
- Once the seller confirms the returned item has been received and inspected, a refund or replacement will be processed within 5–7 business days.
- Shipping fees are non-refundable, unless the return is due to seller error.
Refund Process
Since we operate a direct-shipping model, ZuriBox facilitates communication between the buyer and seller, but we do not warehouse or handle products ourselves.